I'm so sorry you're having to deal with these awful people. Others have had much better advice; I just wanted to suggest about the bottle--what about one of those 'cooler' foam sleeves, like they have at Target, etc. (I think originally for beer bottles but you've probably seen them). That should take care of the condensation, I would think. Unless she's just making stuff up to be contrary, which does not seem out of the realm of possibility. frown