If the practice is still remiss after you talk with the DO, or if you get a sense that the behaviors come from tone at the top, I would file a notice to your insurance company of the clinic's unethical practice to remove the clinic entirely from the insurer's approved providers. I might also contact a few of the other major insurance providers with copies of my records and correspondence with my insurance company. Insurers want to minimize coverage of services by disreputable service providers. Speaking as someone with experience in healthcare, insurers take this very seriously. You'd potentially be doing many families a favour, as I'm sure the share of insured clients out of all clients is high.
This is very interesting becasue DD was going to a private psychiatric practice for therapy and lets just say there were some billing irregularities and it appeared they were grossly over-billing insurance for services. Insurance covered everything but Dh complained. It seemed like insurance blew him off, but a few months later we got a letter in the mail from insurance stating insurance was no longer considering that practice an in-network provider. I assume other people were reporting things as well, or they took a very close look at the billing and rates and saw how absurd it was. The practice was very unethical in how they treated us overall. In retrospect, everything was about business/money for them, although at the time I wanted to believe they were helping.
