Whenever I see a practice with (and I'll call it what it is) crap front office staff - warning bells go off in my head. I suspect that the office staff failed to get clearance in time so we're trying to cover up their mistake in your case.
This was my thought, too. It seems suspicious and like the front office is playing CYA to avoid trouble with the DO.
I wouldn't be too quick to throw the baby out with the bathwater, if you believe the therapy has benefited your DD. I agree with the advice to speak directly with the DO. They have an ethical duty to your DD and if the office staff has made mistakes that compromise her treatment--a good practitioner will want to make that right.
I have a private practice myself and when I've made mistakes (failed to get prior authorization on time), my services aren't charged to the client. Health care providers *eat* charges all the time. I'd talk to the doc about the ethics of this situation.
