Shoot, giftodd, you mean you treat people like people and not like two-dimensional charachters who soley say their lines to us and then pause until we see them again? Can you even teach that? There's a book called "the 36 hour negotiating course" that supposedly teaches that skill. I didn't actually read it, I just read about it. I like what you said. I hope my reply comes across that way.

Youth lives by personality, age lives by calculation. -- Aristotle on a calendar