Originally Posted by DeeDee
There is actually a sign up in my kitchen that reminds of the "Steps for Taking Responsibility":

1. Have a pleasant voice
2. Look the person in the eye
3. Calmly admit what I did and apologize
4. Don't say anything else

Step 4 solves a lot for us...

DeeDee

This is a great idea. I made a list for my fridge.

EPGY OE Volunteer Group Leader