You've gotten some great advice, and I can't really add more - only support and understanding. Hope you are able to work something out to wipe the slate clean and try a "do over" or a "no something else", once she has a new plan in place.
My bet is that once she fell off track, it was too overwhelming to get back. AND that it got worse as time went on. Hope next time it starts off more smoothly and she'll have the strategies in place (and maybe the support of the disabilities office), to keep it moving ahead. Once she has success under her belt, she'll gain confidence and so will you.
Hugs.
