Oh so sorry that you had a negative experience....we are in the process of looking for a tester as well...put in 2 calls so far, one I found that works out of a sensory integration center and sounded amazing, super friendly, very much a feel comfortable person...the other came highly recommended in "knowing her stuff" and is from a state university but the message she left on my answering machine screamed "cold, cold, cold" and she honestly sounded annoyed like I wasted her time with the call since I wasn't at home for her to talk to. I am going with my gut and staying away from the "cold", state university one that my son would not feel comfortable around....hope it pays off....gee..how do you guys get all of your insurance companies to pay for testing?????? Ours is an excellent insurance company and they all but laughed when I asked about coverage