Chris,
Thanks for the feedback and I slept on your advice about calling first. I've been frustrated with trying to advocate by phone about school issues in the past. I've gotten lots of information by phone but it's been difficult to act on it.

Another part of it may be that I don't like being on the phone in general. I like taking time to collect my thoughts and mull over the other person's response. Some of the advantages I've found to writing are:

Quote
Letters create pressure, build accountability, and encourage others to become more productive and responsible.
(from School Advocacy Hamilton)

Quote
If it was not written down, it was not said. If it was not written down, it did not happen.
(from Wrightslaw)

So after giving it serious consideration, I'm going to start with the letter. I appreciate you bringing it up and understand your point. smile