http://www.wrightslaw.com/bks/feta2/feta2.htm

Second time tonight I am linking to this book--I would get it today and follow the suggestions--it is a very effective approach and if nothing else one day when you are before a judge with a stack of polite, reasonable, evidence based letters it will persuade the judge to see it your way. (according to pete wright who argued and won a case before supreme court).