I called Explore people today.

Told them we have received the admission ticket in December but no other "official info" about the test .
"We will be sending those out at the end of the month"
"But the test is this month"
"Yes, she will get it before the test"
"So again, when are you going to send it out?"
"In a few weeks"
"But the test is January 26!"
"Yes, I know"

Well, sometimes rationality of ot all eludes me :-)