I believe in rewarding good service and wanted to recommend the author Jerry Pallotta. I ordered several of his math and alphabet books for my son for Christmas. Substantively, the books are well-written and illustrated realistically. He also signs the books and provides personal notes, if requested.
Unforturnately, there was a mix-up on his end with an item we ordered, and a few books were damaged in transit. Not only did he offer to FedEx replacements to me the next day, but he replied to my complaint personally and within the half hour.
Last edited by aquinas; 12/21/12 07:47 PM.