Did you access the ALEKSpedia portion of the instruction before attempting new problems? When he first started using ALEKS, my son was reluctant to read first and then attempt problems - he would only read the explanations they gave if he got the problems wrong, not the long discussions and explanations that you could access at any time from the ALEKSpedia pages about that topic. He eventually came around, though...but it was a while before I even realized that he had the option of reading about the topic first because the program didn't require that you get instruction before attempting problems.