Just out of curiosity - were his orthodics hard or soft? Who made them (physical therapist, podiatrist, etc.)?

I ask because every single day of my life I was in foot pain until I finally got the right orthodics. I went through MANY failed attempts over the years to get orthodics that did not help. I'd say I'd probably had five or six pairs that either didn't help or made the problem worse. Finally though when I got the right combination of orthodics, exercises, and footwear it was REVOLUTIONARY. From terrible pain every single day to no pain at all. I'm glad I didn't quit after a couple of pairs because the entire quality of my life for the last twenty years would have been totally different.