I also realized pretty quickly that I could be "THAT MOM" or my son was going to be "THAT KID." I figured that I could take it; he shouldn't have to. frown

That's not to say that you don't approach any interaction with school personnel as calmly and reasonably as you can, of course. That's vital! But I don't think you can worry too much about eye-rolling behind your back. Do your best to be pleasant and yet persistent, and that's all you can do.

Kriston