Originally Posted by Loy58
Thank you! Great tips, aquinas! I obviously need to work on my skills - being a bit caught off guard (not a planned call) just made me a mess.

Understandably! Nobody likes to be caught off-guard. smile

It's all about finding an approach that makes you feel empowered and relaxed (as much as can be expected.) This is what works for me.


What is to give light must endure burning.