With this type of complaint there is only a document review - no hearing or appeal. We had been warned that they have very limited effectiveness and it has to be a very, very clear and specific violation in order to have any effect. (i.e. Your child is supposed to receive speech therapy twice a week but the speech therapist has been on medical leave so he hasn't received therapy for the past 6 weeks.) We therefore didn't expect much in the way of accountability as a result of the complaint. The manner in which the DPPS responded was very telling though.
The biggest lesson that we learned is to file a complaint *immediately* upon discovering a violation if you are interested in accountability. We gave the district enough time to meander through partial solutions. The total effect remains bad for DD but each individual problem had enough of a band-aid solution that the state did not see a need for corrective action.
