Originally Posted by Kriston
That's where we're at with DS4, Austin. When he cries BEFORE he asks for anything, it's hard to help him. frown Mindreader, I ain't!

What worked for us was just a firm, silent hug until the sobbing subsided. Once he calmed down, we could talk. If I spoke before he was calm, that pretty much derailed the whole process.

This may also work with a 13 year old (but never in public), but whether or not it works would be information that I am not allowed to disclose--sworn to secrecy. LOL.