I called Becky Rena at 415-541-9901 on 8/27 about my order. I got an email from her today that they are refunding my money as they ran out of product. She also included a code for 25% off another product. I don't know if I'll order or not, the prices are a little steep for me.

So, Kriston, that is a good number and I did get a response. I got no answer at the two numbers that Mama found. I'm disappointed at not getting the videos and also at the poor customer service, but at least now I have an answer.