I wouldn't worry that one person who answered the phone is clueless. Remember that the Rep on the phone was feeling defensive, and people don't behave at their best under those circumstances. It is a glitch in their system.

Good news is that your next phone call will be with a placement officer, who sounds more like a decision maker.

6 hours! Good Grief! Good for your DD that she was willing to do the 'easy' stuff, that shows great persistience and willingness.

Smiles,
Grinity

Coaching available, at SchoolSuccessSolutions.com