What a lovely and thoughtful post. I do try to go into my interactions with the world with an "assuming the best" perspective. But this whole process really is dredging up all my issues from my own dreadful schooling experiences and I am having to take many a deep breath and remind myself that my kids are not me, their school is not my school, and we are not my parents, etc.

Interestingly enough I ended up having a chat with the third party parent mentioned above this afternoon (I am in Australia) and she raised no such concerns herself and is actually very happy with the academic support her daughter has received s far. Which was lovely to hear. And a reminder of how Chinese whispers work :-).
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We get in trouble interacting with medical doctors sometimes as well.
Yep, been there, done that. Sometimes it works in your favour though.