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‘In Defense of Troublemakers’ Review: Rocking the Boat
Wall Street Journal
By Philip Delves Broughton
May 9, 2018 6:40 p.m. ET

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If you want anyone to pay attention to you in meetings, don’t ever preface your opposition to a proposal by saying: “Just to play devil’s advocate . . .” If you disagree with something, just say it and hold your ground until you’re convinced otherwise. There are many such useful ideas in Charlan Nemeth’s “In Defense of Troublemakers,” her study of dissent in life and the workplace. But if this one alone takes hold, it could transform millions of meetings, doing away with all those mushy, consensus-driven hours wasted by people too scared of disagreement or power to speak truth to gibberish. Not only would better decisions get made, but the process of making them would vastly improve.

As Ms. Nemeth demonstrates, peer pressure can be a major motivator in business. Marketers use majority opinion to staggering effect, and recommendations prompt our natural instinct to follow the herd, nonsensically sometimes. (Just think of Amazon’s “Customers Who Bought This Item Also Bought” feature.) But for management, peer pressure can lead to bad ideas going unchallenged as people fear that disagreement could imperil their jobs.

Ms. Nemeth, a professor of psychology at the University of California, Berkeley, has spent decades studying the effects of groupthink in multiple settings. Her original research was in decision-making by juries—how they went about reaching them and whether their verdicts were correct. What she found was that juries that included dissenters “considered more facts and more ways of viewing those facts.” Consensus, she found, “narrows, while dissent opens, the mind.” In the process of her research, she also discovered how susceptible we all are to majority opinion. Even when we think we aren’t being swayed, we are being subtly yanked by our desire to stand with others rather than alone with our crackpot views.