EMLA is the name of the cream that numbs the arm before the needle stick, it works like magic. You can get your doctor to prescribe some. Also, my pediatrician has recently started to use a "shot blocker". Its just a plastic board that has plastic bumps on one side and they press that against the skin near where the shot is to be given and it confuses the nerves and the child won't even feel the shot. It works, my daughter just had it done in the summer for vaccinations. I would ask them to use the shot blocker while drawing blood.