Honestly it sounds like they don't use and maybe haven't even looked at the flowchart. As far as they are concerned the criteria is an AND not an OR and they are more likely just to keep apologising for confusing you and insisting the flowchart just has a minor typing error than admit they are wrong. Probably the flow chart will "have been done by a person who no longer works for us and misunderstood the criteria" and "nobody else has had any problem with using the flow chart but since you do we will delete it".

Last edited by puffin; 11/22/13 04:49 PM.