Unfortunately, through a series of bad experiences with pediatricians and family doctors, I have lost a lot of respect for these folks. All five of us have had instances where conditions went undiagnosed or untreated even when we specifically pointed out exactly what the ailment was. Eventually, many visits later, the doctors agreed that treatment was needed. (These are physical ailments with obvious symptoms - not therapy where it may take more time to see results.)
Yes, he needs to learn that you can't say stuff like this, especially when you are young and don't have the life experience to make judgments. However, if any other profession made clients wait for hours, spend a couple of minutes with them, charge large amounts, and frequently fail to use common sense, they would be out of business. We have seen some great specialists though, and I understand that part of the general practitioner issue is following the generally accepted guidelines to avoid legal action. End of rant (maybe). I understand where the kid is coming from though.
