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Does anyone have a phone number for these guys? I ordered on June 27, sent an email about a month ago, and still have nothing. I can't find a phone number on the website.

Oh yes! Please, a phone number please!!

I have sent them two emails and have heard nothing. I have searched the web for a phone number and have found nothing. And they have the nerve to continually send me emails of other products to order, all without including vital contact info. No, I don't think so! Not at least until I get my first order.

Hurrmmph!

Sorry I can't help, squirt! I wish that I could. Let me know if and when you receive your order. I ordered on June 26th, and I am in the same boat.

I don't know if this will help, but I found a phone number for their parent company Cerebellum Corp. It's listed by a 3rd party website, so I don't know if it's valid. The whole company seems to keep their contact info closely under wraps.

Cerebellum Corp
8352 Terminal Rd
Lorton, Virginia 22079-1422 County: Fairfax
URL: www.cerebellum.com
Phone: 7038480856
Fax: 7038480857

HTH!
Kimberly (who is a research geek and likes to find hard stuff online just for kicks...maybe I need a life, lol)

Meh. Life is overrated. Besides, if you go get a life, who will help us find things we need? <3

Oh, and I almost forgot, I got this number from TAGMAX users, I think, who ordered and are similarly peeved. I hesitate to recommend it because I haven't heard anything back from my call, so it may be a bad rec, but it's all I have:

Becky Rena 415-541-9901

If anyone gets any news or credits to their credit card, please let us know! This is ridiculous!

I found an 800# too just now, again, no idea if it's valid

Cerebellum Corporation
800-238-9669

I read on another list that the company underestimated the number of orders they would receive and ran out of product. From what I understand those who have spoken to the company have received a refund and a coupon for their next order.

Sorry I could not locate the original email so I don't have any more details or a phone number.

That doesn't surprise me. They were clearing out old product (VHS) and had a limited supply. Good customer relations would mean at least notifying all of us who placed unfulfilled orders. What galls me is that I continue to receive emails hawking other product. I emailed them off the website, and informed them that if I didn't hear from them, I'd notify AmEx about my and everyone else's missing orders.

I called Becky Rena at 415-541-9901 on 8/27 about my order. I got an email from her today that they are refunding my money as they ran out of product. She also included a code for 25% off another product. I don't know if I'll order or not, the prices are a little steep for me.

So, Kriston, that is a good number and I did get a response. I got no answer at the two numbers that Mama found. I'm disappointed at not getting the videos and also at the poor customer service, but at least now I have an answer.

I just spoke with Becky--amazing!--and she handled it for me, too. She said she had just sent me an e-mail.

Finally!