I think I would try a "saving face" approach and go to the lady who said she couldn't see your DD's SAT scores, assuming that the gentleman has had time to talk to her since then, and ask if you could have the SAT scores sent to her so that she would have them. "I'm sorry, I thought you had those, where can we have them sent so that you will receive them?" That lets her off the hook if she would like to work with you and be more helpful.