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Could any of it be email tone errors?

Maybe. I've been trying to give the benefit of the doubt, but I haven't been able to shake my original impression.

In the scheme of things, this is a relatively minor problem. It's just that it's one more minor problem in a string of less than positive experiences. I go back and forth between thinking I'm struggling with GT denial, and thinking I'm struggling with delusional thinking! My kingdom for a crystal ball!