So, how to reason with people who don't want to listen to reason? Ideas? Comments? Experiences (good or bad)?
Good question! I have had good results by asking people questions, offering information, talking about options and then waiting a few weeks for it to percolate. When I go back, I often find that they have come around to my way of thinking.
I think a lot times we kind of rush in and make what sound like demands based on ideas that people haven't even thought about yet. Under those conditions, many people just dig in their heels and become defensive.
Sometimes, you just don't have a few weeks to wait, though
