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Did you certify your computer on the EPGY website? If so did it pass all areas? This is the biggest problem with tech support and the first thing everyone should do if they haven't already. Please refer to the bottom of this link for information on how to certify your computer and how to view reports.

http://epgy.stanford.edu/district/seminars.html

This is a good reminder for everyone to please review these links, they contain much needed information for the program.

EPGY OE Volunteer Group Leader