Thanks for your input Val. Yes we've viewed pages as you've described and even at that we get responses that such information is under review and changes frequently.
Unfortunately the admissions counselor was of little help, and this was the admissions counselor in charge of transfers. This wasn't a problem at just one college, both state colleges had the same problem. It took us nearly 4 months of weekly e-mails and phone calls to get things straightened out.
Unfortunately also, our state doesn't have a system wide policy regarding credit transfer.
We've worked though all of this now, my reason for posting was mostly to give a heads up to other people who may be college students or parents of HS and current college students to start early and really be careful about what transfers when making college plans and choices.
